Our Promise to You
We want every mealtime to end with an enthusiastic tail thump. So if your dog isn’t delighted with their Naturediet food, you’re covered by our Tail Wagging Guarantee.
How It Works
If your dog turns their nose up at any product in our range, simply send it back to us with your receipt and we’ll arrange a refund. No fuss. No awkward hoops to jump through. Just a straightforward promise to give you complete confidence when shopping with us.
Why We Do It
Because choosing the right food for your dog matters. And we know every pup has their own tastes. Our guarantee makes it easy to try something new, or switch to Naturediet for the first time, knowing you’re protected.
Not happy? We’re here to help
If something hasn’t hit the mark, we’d really like to hear about it. Whether your dog wasn’t keen on a recipe or you’ve run into an issue with your order, our friendly customer care team is ready to put things right.
Get in touch via our contact page and we’ll help you through the next steps.