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DELIVERY & RETURNS iNFORMATiON


Free Delivery on Orders Over £29*

We offer free delivery on orders over £29 to postcodes in Mainland UK.

Orders under £29 will incur a £2.50 delivery charge.

We provide a standard delivery service through UK Mail (part of DHL) within 2-3 working days.

*UK Mainland only. Excludes Isle of Man, Isle of Wight, Isles of Scilly, Scottish Highlands and Scottish Islands where additional delivery charges apply.

Customer Notice: Our sincere apologies but we are no longer able to deliver to the Rep. of Ireland, Northern Ireland or the Channel Islands. This is due to changes in regulations as a consequence of Brexit.

Harder to Reach Destinations

Deliveries to harder to reach areas including Isle of Man, Isle of Wight, Isles of Scilly, Scottish Highlands and Scottish Islands will incur additional delivery charges and can take our couriers a bit longer to deliver. Please allow for a minimum of 3-5 working days.

Larger Orders

Buying in bulk? For single order requirements over 20 cases please contact us to discuss further so we can arrange suitable delivery. Email trade@naturediet.co.uk or call 01362 822321.


Breeder Scheme

Are you a Breeder? Contact us for information on our breeder scheme and pricing by emailing trade@naturediet.co.uk or by phone 01362 822321.


Dispatch & Delivery - Further Information

Standard orders are typically delivered to most of the UK within 2-3 working days. On occasion, orders that consist of multiple parcels can be split across more than 1 vehicle creating split deliveries. Please allow up to 3 working days for your complete order to be delivered.

The table below details an estimated arrival time for your order with our standard delivery service to postcodes that are serviced by our couriers. Please note that this doesn’t take into consideration bank holidays, in which case please allow for an extra day.

Ordered on 

Delivered by

Monday:

Thursday

Tuesday:

Friday

Wednesday:

Monday

Thursday:

Tuesday

Friday:

Wednesday

Saturday:

Wednesday

Sunday:

Wednesday

For delivery information outside of UK Mainland postcode zones, please contact our Customer Services team who will be happy to assist you. 


Refunds and Returns

Damaged items 

If you receive our products in anything less than perfect condition please contact us within 30 days of delivery with details of the damaged goods by emailing our Customer Services team or calling 01362 822320. We're open 9am-5pm, Monday to Friday.

If your order is damaged or you are not satisfied with the condition of the product then, subject to our terms and conditions, you will be entitled to a refund or replacement.

Cancellation 

If we have not yet dispatched your order, you can cancel this by contacting our customer service team by email or phone. Please quote your order reference number and we’ll refund any monies we have received in advance as soon as possible.

You can cancel your order at any time up to 14 calendar days after the date your order was delivered. To cancel your order and request a refund please email us at info@naturediet.co.uk or call us on 01362 822320, quoting your order number. All refunds will be made to you using the same means of payment as you used to originally pay for the goods.

Please note that if you cancel your order after it has been delivered to you then you must return the goods to us at your own expense and in the original packaging. You must ensure the goods are packaged adequately to protect against damage. We recommend that you return goods by recorded delivery and retain proof of postage.

We regret that we are unable to accept cancellations for goods which have been used, opened or damaged after delivery.

This cancellation policy does not affect your statutory rights, for example if the goods are faulty or mis-described.


If you have any further questions about our delivery service or returns policy then please contact our Customer Services team: Via email, telephone: 01362 822320 or via the online contact form

Information is subject to our Terms and Conditions.

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