Delivery & returns information
Here at Naturediet we aim to provide you with a delivery service that’s simple and straightforward.
If you have any questions about our delivery service or would like to discuss returns then you can call us 01362 822320. Alternatively, you can email us at email@example.com. We’re here to help from 9am to 5pm Monday – Friday. Information is subject to our Terms and Conditions.
Postage and Pricing
We offer a standard delivery service on orders via our courier service.
Orders under 24kg = £2.50
Orders over 24kg = FREE
Dispatch & Delivery
We can deliver to all postcodes in England and Wales. Some postcodes within Scotland, Isle of Scilly, Isle of White, Isle of Man and Channel Islands are subject to additional charges.
Standard orders are typically delivered to most of the UK within 2-3 working days. The table below details an estimated arrival time for your order with our standard delivery service to postcodes that are serviced by our couriers. Please note that this doesn’t take into consideration bank holidays, in which case please allow for an extra day.
|Ordered On ||Estimated Delivery Day (Latest)|
|Monday||Thursday same week|
|Tuesday||Friday same week|
|Wednesday||Monday next week|
|Thursday||Tuesday next week|
|Friday||Wednesday next week|
|Saturday||Wednesday next week|
|Sunday||Wednesday next week|
For deliveries outside of postcode zones, please contact our Customer Services team who will be happy to assist you.
Refunds & Returns
If you receive our products in anything less than perfect condition please contact us as soon as possible with details of the damaged goods and we’ll replace these at no extra charge to you. Photos and information on damaged goods can be emailed to us at firstname.lastname@example.org.
We can provide a refund for unwanted goods on receipt of unopened/undamaged goods within 14 days of purchase. The cost of return will be the responsibility of the customer who purchased the goods. Please contact our customer service team to advise us of unwanted items.